> ## Documentation Index
> Fetch the complete documentation index at: https://docs.perquery.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing and plans

> Subscribe to a plan, switch or cancel it, keep your billing profile and download invoices.

The **Billing** page shows your plan, your subscriptions, your billing profile and your invoices. For the plans and their prices, see [pricing](https://perquery.ai/en/pricing).

To open it, click **Billing** in the user menu. Your role needs the **View** permission of **Plan and billing**. To make changes on this page, your role also needs the **Create** permission of **Plan and billing**. See [Roles and permissions](https://docs.perquery.ai/en/account/roles-and-permissions.md).

## The parts of the Billing page

* **Billing profile**: the buyer on your e-invoices.
* **Subscriptions**: what you pay for now, with the status and the renewal date.
* **Plans**: the plans that you can subscribe to. **Current** marks your plan.
* **Invoices**: the e-invoice of each payment.

## Trials

A new organization chooses a plan during the setup. Some plans start with a free trial. A trial needs no card.

In **Subscriptions**, a trial shows the date until which it is free. When the trial ends, **Your trial has ended** shows. Your data stays and you can read it. You cannot add anything new until you subscribe. Click **Choose a plan** to subscribe.

## Fill in the billing profile

You must have a billing profile before your first payment. Each e-invoice goes to this buyer.

**1. Choose the buyer type**

In **Billing profile**, select **Company** or **Person** in **Buyer type**.

**2. Enter the details**

For a company, enter the **Company title**, **Tax number (VKN)** and **Tax office**. For a person, enter the **First and last name** and **National ID number (TCKN)**.

**3. Enter the address**

Enter the **Country**, **City**, **District**, **Address** and **Postcode**.

**4. Enter the invoice email**

Enter the **Invoice email**. Perquery sends the e-invoice PDF of every payment to this address and to the owners.

**5. Save**

Click **Save billing profile**.

A change to the profile applies to the next invoice.

## Subscribe to a plan

> [!NOTE]
>
> Subscriptions accept only credit cards. Debit cards are declined.

**1. Choose the plan**

In **Plans**, click **Subscribe** next to the plan.

**2. Complete the billing profile (if asked)**

If you have no billing profile, the form shows first. Fill it in and save it.

**3. Enter your mobile number**

Enter your **Mobile number**. Click **Continue to payment**.

**4. Pay**

Enter your card in the payment form. Confirm the payment with 3D Secure.

When the payment is complete, **Payment received. Your subscription is active.** shows. If the payment fails, nothing is charged. Try again when you are ready.

Renewals are charged monthly to the saved card.

Some plans show **Contact us** instead of a price. To get one of these plans, contact us.

## Switch to another plan

You can move to a larger or a smaller plan at any time.

**1. Choose the new plan**

In **Plans**, click **Switch** next to the plan.

**2. Choose when**

Click **Switch now** to change the plan at once. The price difference is settled at once. Click **At period end** to change the plan when the current period ends.

When you choose **At period end**, **Subscriptions** shows the plan that starts at the end of the period.

## Cancel a subscription

> [!WARNING]
>
> Perquery does not refund a canceled subscription.

**1. Find the subscription**

In **Subscriptions**, find the plan or add-on.

**2. Cancel**

Click **Cancel**. Then click **Cancel subscription**.

The subscription stays active until the end of the period that you paid for. **Subscriptions** shows the date.

## Subscription statuses

| Status | Meaning |
| - | - |
| **Awaiting payment** | The payment is not complete yet. |
| **Trial** | The plan is free until the trial ends. |
| **Active** | The subscription is paid and active. |
| **Payment failed** | Perquery could not charge the card. |
| **Canceled** | You canceled the subscription. |
| **Ended** | The subscription is not active anymore. |

## Download invoices

**Invoices** lists the e-invoice of each payment. The first invoice comes with your first payment.

To download an invoice, click **PDF** in its row. The **Type** column shows **e-Archive** or **e-Invoice**.

| Invoice status | Meaning |
| - | - |
| **Waiting** | The invoice is not issued yet. |
| **Being issued** | The invoice is in progress. |
| **Issued** | The invoice is ready. |
| **Under review** | The invoice needs a check before it is issued. |
| **Not invoiced** | This payment has no invoice. |

## Change the saved card

The **Billing** page has no form to change the saved card. Write to [support@perquery.ai](mailto:support@perquery.ai).

## Related pages

* [Add-ons](https://docs.perquery.ai/en/account/add-ons.md)
* [Organization and team](https://docs.perquery.ai/en/account/organization-and-team.md)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.